**PLEASE NOTE FEELING MYSELF PACKAGES ARE NON-REFUNDABLE**
Owing to their intimate nature we are unable to offer refunds on our Smile Makers Packages.
Thank you for your understanding.
HOW TO RETURN MY GOODS?
Please email us at email@example.com with “Refund / Exchange Request” in the subject line.
Provide us with the following information: Name, Order Number, Order Date and state that you require a Refund or Exchange.
Next download and complete the RETURNS FORM, securely package with the item(s) to be returned and post to the following address:
Clacton on Sea,
We will not be held liable for items lost or damaged in transit and therefore strongly suggest that you send your parcel via a ‘Tracked/Signed For’ service.
Your UK statutory rights are not affected by our returns policy.
In the event of an Exchange Request we will do our best to swiftly exchange your item(s) stock permitting.
Unless items are proven faulty you will be required to arrange and pay for their registered return to us. We will of course refund the cost of postage if the item returned is demonstrated as faulty.
After three months, we retain the right to refuse the return of faulty goods.
IF you have been sent an incorrect item then please email us at firstname.lastname@example.org with your Name, Order Number and Order Date.
HOW DO I RETURN AN ITEM FROM OUTSIDE THE UK?
If you are returning item(s) from outside the EU please include “Returns Department” in the address and declare the goods as returns to the postal company. Doing this will make sure that your return isn’t delayed at UK customs.